How do I return an item?
A pre-authorized RMA number must accompany all returns. Please contact Customer Support to receive a Return Merchandise Authorization number before shipping your merchandise back to us.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Note: For safety reasons, we do not accept any returns of NBC products including escape hoods and gas masks.
Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund to the credit card that placed the original order.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
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